Why I do not do business with Dell
Over the years I have had several bad experiences with Dell. I am in the middle of an interim CEO assignment for a small public company. In my in box is a past due bill from Dell for about $20K of equipment. It seams they purchased the equipment and then were told that to make it actually work they would need to spend another $6K for firmware upgrades. They have been round and round with Dell for over 6 months and can not get anyone at Dell to give them an RMA number so that they could return the equipment (still new in the box). I was sure I could handle this issue with a few phone calls. Boy was I wrong I spent all morning and could not talk to anyone other than a first level call center employee in India (or maybe in Texas from India). It seams they would rather not get paid a loose a good customer (who has spent over $250K with them) than let us send the unit back. I can guaranty we will not pay and will not do business with them again. I would still like to talk to someone in management who give a damn.
