Monthly Archive for September, 2008


Why I do not do business with Dell

September 24th, 2008 | tags: Board Services

Over the years I have had several bad experiences with Dell. I am in the middle of an interim CEO assignment for a small public company. In my in box is a past due bill from Dell for about $20K of equipment. It seams they purchased the equipment and then were told that to make it actually work they would need to spend another $6K for firmware upgrades. They have been round and round with Dell for over 6 months and can not get anyone at Dell to give them an RMA number so that they could return the equipment (still new in the box). I was sure I could handle this issue with a few phone calls. Boy was I wrong I spent all morning and could not talk to anyone other than a first level call center employee in India (or maybe in Texas from India). It seams they would rather not get paid a loose a good customer (who has spent over $250K with them) than let us send the unit back. I can guaranty we will not pay and will not do business with them again. I would still like to talk to someone in management who give a damn.

Great Coverage in Dallas Morning News for My son’s “Startup Happy Hour”

September 12th, 2008 | tags: Board Services

Blog helps entrepreneurs get started

12:00 AM CDT on Thursday, September 11, 2008

By ANGELA SHAH / The Dallas Morning News
ashah@dallasnews.com
North Texas may have an ideal business climate, but it could do more to foster entrepreneurship.

REX C. CURRY/Special Contributor
REX C. CURRY/Special Contributor

Alexander Muse (left) exchanges ideas with Juan Carlos, a jewelry maker from Peru, at a Startup Happy Hour this week. Mr. Muse hosts the twice-monthly sessions for people getting their businesses off the ground.

That’s the view of Alexander Muse, a serial entrepreneur who’s found the region’s start-up community a little thin on social fabric.

“In Silicon Valley, it’s normal to quit your job and work at a start-up,” he said. But in Dallas, he sees many entrepreneurs “keeping their passion on the side.”

Locked into payments on 5,000-square-foot homes in the suburbs and tuition for private schools, these would-be entrepreneurs “go to work and trudge through their jobs and save their cool stuff for at night or on the side,” Mr. Muse said.

So he thought there should be a forum that might inspire entrepreneurs to take the leap.

Three years ago, he started the Texas Startup Blog, where he and other entrepreneurs can share their experiences forming and funding companies.

Then in May, he and a partner formed SpringStage, which organizes activities that help entrepreneurs find each other.

“What we’re doing is creating a blueprint, a tool box for someone like myself to kick-start a start-up community,” he said.

So far, SpringStage has helped establish 16 of these communities nationwide, from Florida to Philadelphia, including five in countries such as Ukraine and the Philippines.

“Most of us don’t know it’s possible,” he said. But “if we knew one other guy doing it, we could do it, too.”

In Dallas, Mr. Muse now hosts Startup Happy Hours twice a month. About 50 people crowd into the dimly lit High Tech Bar in the Infomart building on Stemmons Freeway, swapping business cards and exchanging ideas.

Mr. Muse floats the bar bill himself, saying what he receives in energy from attendees more than repays him.

Going the entrepreneurial route can be tough, he said. “Sometimes you get tired, jaded and worn out.

“Being around that energy helps out.”